To drive customer service excellence, while ensuring high levels of security and compliance, banking organisations are investing in new technologies such as extended ATM networks and in-branch digital banking. With this, the edge of the network is becoming more highly distributed and therefore requires more flexible connectivity – for which 3G/4G mobile networking solutions provide a solution.
Parallel NetworkingParallel networking using LTE refers to setting up a separate, “air-gapped” network over cellular, on which non-critical applications can be run without impacting the core network from a security or performance perspective.
Many bank branches employ digital signage technologies to guide and enhance their customers’ experience. These normally require connectivity to enable remote management by a third party, but allowing access to the primary network isn’t typically an option. A mobile networking solution however, can create an independent network which runs in parallel to the branches’ – alleviating security and compliance concerns while still delivering to the digital signage requirements.
In-branch CCTV is essential to ensuring employee and customer safety but it is often operated by a third party who require remote access to the equipment, posing an information security risk if connected over the primary network. By connecting CCTV equipment using a cellular solution though, the third party can still gain access without affecting core network security.
Banking Hall WiFi
To improve customer service delivery many banks now use tablet devices, connected over WiFi, to perform certain transactions on the banking hall floor. During periods of high usage however, this service could potentially impact the wider performance of the network by taking up bandwidth, and it also adds a new element of risk by extending the network edge.
By installing a 4G networking solution to power the WiFi, the branch can ensure that both traditional and digital methods of customer service run without interruption and without risk to the core network.
In-Branch Digital Banking SolutionsIn order to reduce queuing times and provide a more flexible service, bank branches are employing digital banking solutions within their banking halls – for example immediate deposit machines. 3G/4G networking is helping to establish these services by providing a flexible connectivity solution which can enable them in areas where fixed lines cannot reach, or by providing a failover solution to improve their uptime availability.
RFID, Asset Tracking and SecurityRFID is a rapidly growing technology which offers many benefits, from managing cash levels effectively to improved security. A mobile networking solution can provide an “air-gapped” network which runs in parallel to the primary network, keeping it secure and dedicated for critical applications, while enabling RFID for improved asset tracking, security and cash flow management.
Pop-Up Networking for ATMsATMs are a key value added service for banking organisations, making it easier for customers to access their accounts from a wide range of locations. Highly available connectivity is essential to ATM service provision and, as they are placed in more and more distributed locations, it is also critical for remote management and monitoring of the ATM estate. A cellular connectivity solution can establish the required connection anywhere, enabling banks to situate machines in the optimal position for consumer access, rather than be restricted by fixed line location. Alternatively, for ATMs powered by a fixed line, cellular connectivity can also provide a failover solution that improves uptime and overall service delivered.
Failover and Out-Of-Band Management (OOBM)As highly distributed enterprises, bank branches rely heavily on connectivity to run their applications through central, back office systems, meaning downtime for any period of time is highly damaging. An LTE networking solution can provide a seamless failover solution, providing an uninterrupted service to keep branches fully operational for employees and customers alike. The same failover solution can also provide OOBM to the primary router, giving central IT teams the visibility they need to help troubleshoot and configure it, to try and restore the network.